In Miami’s luxury market, the most coveted square footage is no longer inside your walls. It is the terraces, rooftops, and ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

A package to support R script interactions with the Simcyp simulator (V22-V24). Provides functions to initialise Simcyp, load and modify workspaces and interrogate results. The Simcyp R package is ...

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

Microsoft says Windows PowerShell now warns when running scripts that use the Invoke-WebRequest cmdlet to download web content, aiming to prevent potentially risky code from executing. As Microsoft ...

Today’s contact center agents have a much more profound impact on customer satisfaction and retention, and brand reputation. That’s largely due to the fact that customers have a much lower tolerance ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

UPDATE: Activision and Paramount Pictures have officially announced that Taylor Sheridan will write and produce the Call of Duty movie with Peter Berg, who will also write, direct and produce the live ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Just last month, Cisco marked the 25th anniversary of its instantly recognizable IP phones, which have been an office staple since the 2000s. Today, the way that businesses and customers interact ...

There’s good news and bad news for those whose blood pressure shoots up when a call center directs you to a chatbot without even the possibility of first conversing with a human. First, the bad: the ...

I was completely enthralled when I first saw Paula Vogel’s “Indecent” at SF Playhouse in 2022, and even more so last week when I had the pleasure of watching an extremely talented cast and director ...