Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond ...

Doomsday theory posits that each of the countdown clocks in the movie's teaser trailers is referencing specific, ...

There’s plenty of gripping drama to get stuck into this week, from the return of Call the Midwife, Industry and Hijack to ...

Average handle time (AHT) in the contact centre is holding back brand loyalty: according to Gillian Chamberlain, MD, Capita ...

There’s plenty of gripping drama to get stuck into this week, from the return of Call the Midwife, Industry and Hijack to ...

Tony Duffin says Dublin street disorder rises and falls with the seasons, but the new Taskforce’s plans, if implemented, ...

In 2001, BMC auditor Prajakta Gupte began learning Japanese, not for herself, but to create new opportunities and a brighter ...

On the first anniversary of David Lynch's death, acclaimed cinematographer Ron García ASC reflects on working with the ...

The twists, turns, intricacies and inconsistencies of the UK VAT rules might not, to readers of AccountingWEB, seem out of place in a storybook.

When you set out to create something, a piece of theater, you don't say to yourself, I'm gonna create something universal ...

In December of 2001 when Prime Minister Atal Bihari Vajpayee visited Japan, and the newspapers reported of official talks ...

Whatever happens, Hollywood or moviemaking around the world won’t die even as AI embeds itself into our daily lives.