Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and ...

Doomsday theory posits that each of the countdown clocks in the movie's teaser trailers is referencing specific, ...

Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond ...

The Canada Revenue Agency plans to hire approximately 1,700 temporary call centre workers for the upcoming tax-filing season. While tax-filing season is still a few months away, the CRA has already ...

There’s plenty of gripping drama to get stuck into this week, from the return of Call the Midwife, Industry and Hijack to ...

Average handle time (AHT) in the contact centre is holding back brand loyalty: according to Gillian Chamberlain, MD, Capita ...

There’s plenty of gripping drama to get stuck into this week, from the return of Call the Midwife, Industry and Hijack to ...

Metropolitan Police call centre staff have begun a 25-hour New Year's Eve strike in a dispute over pay. Trade union Unite said about 175 members were taking industrial action from 06:00 GMT on one of ...

Adapted from Andy West’s memoir The Life Inside, the drama follows a philosopher who begins teaching a class of men in prison ...

CHENNAI: The Secular Progressive Alliance led by the ruling DMK, has announced a state-wide protest on December 24 against the Centre's newly passed legislation to replace the Mahatma Gandhi National ...

The PM won’t call out Trump over Venezuela, and won’t commit to Europe. His refusal to choose leaves vital choices for Britain to be made by others, says Guardian columnist Rafael Behr ...