We've all been there, nodding and scanning the room for an escape. Here are expert strategies for how to end a conversation the right way.

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

What if we trained mental capacity the same way we train physical fitness: through reps, metrics, and practice?

Give me a name of one of your biggest customers highlights the Dec. 16 debate between Optum CEO Patrick Conway and Mark Cuban on ...

Researchers at Washington University in St. Louis are investigating the conversations that happen between grandparents and grandchildren in the St. Louis area. The work builds off of the St. Louis ...

As the nation and states’ support networks thin, local nonprofits gathered together on Nov. 13 to discuss what they do...

Clear, reliable audio is no longer optional, say Genevieve Juillard, CEO of IDC, and Chris Schyvinck, president and CEO at ...

With holiday cheer comes holiday fear—for when that dreaded topic comes up. Here are 3 excellent tools that will empower you ...

Before you set goals for 2026, step back and ask deeper questions about identity, seasons, and trade-offs that shape a ...

Legit at-home jobs are not limited to corporate payrolls or gig apps. Many people now build résumés, portfolios, and ...

Mortgage default firms are cautious but increasingly curious about AI. Here's how technology can streamline workflows while ...

People take part in a demonstration in Nairobi, Kenya, on June 17, 2025, following the death of blogger Albert Ojwang while in police custody. Demonstrators demanded justice and accountability, ...