Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Explore why approaching Customer Experience (CX) as a technology project leads to failure, and discover the importance of a ...

Mobile has become a key shopping and browsing experience for the majority of consumers worldwide: A 2025 study found that ...

Kirkwood, chief customer experience officer for Arkansas Oklahoma Gas, a subsidiary of Summit Utilities, retired Jan. 13 ...

Written testimonials and online reviews are important forms of customer advocacy—but sometimes, the real person behind the ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

FourKites, provider of AI-driven supply chain transformation and pioneer of real-time visibility, has launched its ...

A new service will allow Walmart shoppers to use Gemini to discover products and receive personalized recommendations.

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences ...

By J. N. Halm It could be as simple as restaurant guests asking for special arrangements in terms of tables. Or even requesting ingredient substitutions due to allergies or lifestyle choices. Or a ...

Service robots are reshaping healthcare, retail, and hospitality by improving efficiency, safety, and daily operations ...