Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to ...

A new scheme allows tourism professionals to sign up to a six-week course.

2025 brought a new level of intensity to customer experience (CX) and consumer behaviour. In 2025 AI went mainstream, but ...

Amtran has announced that limited service will continue for the rest of the day, Monday, Jan. 26. Only core routes will be ...

Moroccan hospitality before, during and after the African Cup of Nations has been exceptional, writes Victor Oladokun.

By Victor OladokunLike millions of football fans who descended on Morocco for the African Cup of Nations final here in Rabat, ...

When forces outside your control start moving fast, the real advantage comes from how you adapt, communicate and refocus ...

By Victor Oladokun, Senior Advisor to Dr Akinwumi Adesina. Like millions of football fans who descended on Morocco for the African Cup of Nations final here in Rabat, and hundreds of millions more who ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...

As global travellers become more discerning, exceptional customer experience has emerged as the defining factor separating ...

Muskan Fnu receives a 2025 Global Recognition Award for measurable gains in telecom customer experience and operations, ...

The announcements come as some foreign airlines have adjusted operations in the region, with the majority of the carriers ...