SMITHVILLE – Wayne County Schools Career Center Adult Education is offering a Customer Service Representative Program beginning Jan. 10. Participants in the six-week course will gain customer service ...

When organizations take stock of which practices do the most to boost or protect the bottom line, customer loyalty programs should be near the top of the list. Industry logic says that it typically ...

In the retail ecosystem, securing and cultivating customer loyalty is not just a strategy; it's a vital lifeblood for sustained growth. With the cost of acquiring new customers outstripping the ...

Consistently providing a high level of customer service and support is proven to establish trust and build long-term business relationships. In fact, DDC FPO's 2024 Customer Service Trends report ...

You don't have a business without your customers. So, how can you increase your customer service engagement to provide a better overall experience? Attracting new customers is a primary business focus ...

LIKE IT OR not, immediate gratification is a human desire that must be factored into your customer service program. That means despite the technological options, direct person-to-person contact is the ...