New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond ...

In a zoom media conference with Nicholas Kontopoulos - Vice President of Marketing for Asia Pacific and Japan (APJ) at Twilio and Mark Anthony Munsayac, ...

Back in my early 20s, I used to joke that I’d know I was finally a real adult when I graduated off my family’s phone plan.

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The hottest ring of 2026 is the signet ring. This jewelry staple with a bezel-shaped surface is perfect for personalization.

The massive intake preceded the BNY-owned custodian's rollout of a new financial advisor matchmaking service aimed at ...

To Google's credit, Personal Intelligence is off by default and must be enabled per app. If Personal Intelligence is anything ...

Pittsford resident Susan Braverman is among the location's fans. The Fairport Road Wegmans is about a two-minute drive from ...

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Microsoft’s investigation into RedVDS services and infrastructure uncovered a global network of disparate cybercriminals ...

Email marketing is also driving a cottage industry of consumer class actions over allegedly “misleading” email subject lines.