Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

GOCare's platform is designed specifically for broadband service providers and integrates seamlessly with core operational ...

With an intuitive interface, independent deployment options, and support for output formats like text, PDF, and image, ...

The Peñasco Valley Telephone Cooperative has selected GOCare and Dialpad as strategic partners to modernize customer ...

Criminal network "The Com" uses fake job posts to recruit teens for cybercrime, with recent arrests including 19-year-old ...

A recent fraud case shines a spotlight on the many communication disconnects caused by disjointed software systems common at ...

Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond ...

Purchase a lifetime license to Microsoft Office Professional 2021 for Windows on sale for $34.97 (MSRP $219.99).

Back in my early 20s, I used to joke that I’d know I was finally a real adult when I graduated off my family’s phone plan.

Meredith Hayden, aka Wishbone Kitchen, clues us in on her keys to throwing the perfect Galentine's Day gathering, including ...

Revolut has launched a new in-app call identification feature aimed at protecting customers from impersonation scams, as ...