New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

A number of travel companies want you to pay extra to bypass the bot and talk to a human. The Travel Troubleshooter opines on ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Fortunately, demand flexibility programs such as demand response, electric vehicle charging ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Add Yahoo as a preferred source to see more of our stories on Google. When you buy through our links, Business Insider may earn an affiliate commission. Learn more As one of the world's largest ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

When a bank suddenly locks your money, it does not feel like a technical glitch, it feels like the floor dropping out from under your life. Rent, payroll, groceries, even a rideshare home from work ...

Cybersecurity researchers have discovered vulnerable code in legacy Python packages that could potentially pave the way for a supply chain compromise on the Python Package Index (PyPI) via a domain ...