Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Every workplace and public space has at least one story about a complaint so over the top that it stops being annoying and ...

GOCare's platform is designed specifically for broadband service providers and integrates seamlessly with core operational ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Long before Angelo Pizzo penned the scripts for two of America’s most iconic sports movies, he and his father would make the ...

What does “great” AI actually look like in the service lane? Many dealers are still figuring that out. It’s not ...

Slide into a parking spot, order the classic burger with the house sauce, and eat it right there while the lot hums around ...

Nestled in the charming town of Floyd, Virginia, the Blue Ridge Diner stands as a beacon of culinary comfort among the ...

Nationwide has launched new call checker software to battle fraudsters impersonating the building society's staff.

Back in my early 20s, I used to joke that I’d know I was finally a real adult when I graduated off my family’s phone plan.

Microsoft recently announced a civil lawsuit against RedVDS, a prominent cybercrime service responsible for stealing millions of dollars from high-profile targets. RedVDS exemplifies the growing ...