Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Community-focused broadband provider upgrades customer engagement by replacing siloed systems with a unified platform ALPHARETTA, Ga., Jan. 12, 2026 /PRNewswire/ -- GOCare, a leading SaaS provider of ...

The Peñasco Valley Telephone Cooperative has selected GOCare and Dialpad as strategic partners to modernize customer ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

As global markets expand and digital conversations accelerate, businesses face growing pressure to communicate seamlessly ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

Growing UK fiber internet provider LilaConnect migrated to gaiia in 16 weeks. Here's how they made it happen, and how it paid ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Adheesh Ori, senior director within Accenture Song, South Africa, says the South African automotive landscape is clearly ...