Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

This quarter marked the first since we declared a new day at Albertsons. Identical sales grew 2.4%, digital sales rose 21%, ...

From their first Zoom call to a 58-minute voice note, Maggie O'Farrell details how she and Chloé Zhao came to co-write the screenplay for 'Hamnet' across continents and time zones.

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

The lands at issue in Cowichan are situated in the delta of the Fraser River. About 35 kilometers upstream lies the city of ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

Traditional home care, often involving minimum service hours, presents distinct challenges for both providers and clients. A ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

“Pretty much the entirety of my time on ‘The Pitt’ has been praying for a job and hoping I don’t get fired,” Ball quips. “I ...

You can go to the Best Sentences of 2023 here and of 2024 here. Those collections, like this one, wouldn’t exist without your ...

To say Call of Duty is an important piece of video game history would be an understatement. It’s hard to think of first-person shooters (or action games in general) without mentioning this series, ...

Noah Wyle and his castmates turned one harrowing day at an E.R. into an unforgettable season of television. Can they do it ...