In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

That is largely because Oregon needs to greatly improve its eligibility accuracy rates to avoid a nearly half billion dollar ...

Indiana firefighters logged elevated levels of potentially hazardous PFAS chemicals in their blood serum, the state has found ...

Carbon monoxide is unforgiving, and the margin for error in how you place your detector is far smaller than most homeowners ...

Part two of the PetSmart Charities–Gallup study reveals gaps between veterinarians and pet owners on flexible care options ...

A video taken by a tourist shows the first documented instance of a coyote swimming to Alcatraz, scientists say. It came ...

Motley Fool Money reports that the median US household savings account balance is $8,000, with disparities across ...

METR’s benchmark has become a bellwether of AI capability growth, but its design isn’t up to the task, argues Nathan Witkin ...

ESPN analysts Zach Kram and Kevin Pelton break down the league's biggest storylines from leading challengers to surprise ...

The discussion explains why technology decisions affect audit quality and cannot remain operational choices. It concludes ...

Ohio House Bill 647 would give the Ohio Attorney General’s Office the authority to investigate “any publicly funded child ...

It starts with one drawer, one shelf, one box in the garage. Then it turns into a whole system of saving things for the ...