The telecoms giant revealed to This Is Money last year that it spent £1million on customer serviceevery day but was eyeing ...

Virgin Media O2 saw a 1.3 million reduction in customer service call transfers in 2025 after deploying AI technology and upskilling customer service teams to improve how customer calls are handled. It ...

Virgin Media O2 is offering up to £160 for old gaming consoles, including PlayStation and Xbox, through its O2 Recycle scheme ...

Broadband and mobile provider Virgin Media and O2 (VMO2) has today stated that their adoption of AI-based improvements to ...

Read about Weekly Brief - 16th January 2026. Broadband news from the longest running independent information website.

Virgin Media O2 saved customers a collective 1.45 billion seconds of their time last year – equivalent to more than 24 million minutes or more than 400,000 ho ...

Leading English football club upgrades mobile network in and around home stadium to deliver enhanced connectivity for fans ...

We compare eSims from providers like Airalo, Nomad, Holafly or Saily to see how much you could save on mobile roaming ...

For almost four months, fans of Michael Jackson were holding what were deemed by concert promoters AEG Live as the "Hottest Tickets on the Planet." Now some 750,000 would-be concert-goers have been ...

Elon Musk’s Starlink is now cheaper than BT in parts of the UK after broadband price cuts to £35 a month, intensifying ...

The market for fixed wireless access (FWA) equipment is on the up and telcos will continue to spend through to the end of the ...