American Airlines is rolling out updates to its app and website that aim to make it easier for travelers to cope with ...

Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in ...

A privately funded initiative called “Be The People” will try to connect hundreds of millions of Americans with efforts to ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

As customers demand ever faster, smoother service, traditional IT systems cannot keep pace. Autonomous CRMs offer a way ...

Florida has so far avoided the data center boom seen elsewhere, but that may not last. With population growth continuing and ...

At an Oracle roundtable during TechSparks 2025, CTOs and tech leaders moved beyond the AI hype to confront harder truths ...

In Kenya today, customer service is one of the most important factors determining whether a bank can retain its clients ...

When Clarios began offering connectivity services for its 12-volt batteries, it took a call from a fleet that was struggling ...

An IRS watchdog told Congress last year that the discarded metric is “misleading,” and "does not accurately reflect the experience of most taxpayers who call." ...

Streamline every conversation with Bitrix24. Bring messages from social media, messaging apps, and your website into one ...

Using the online platform "Smart People's Congress", Cao Xinsheng, 52, a deputy to the people's congress of Yuci district in ...