CallFinder, a purpose-built automated quality assurance (QA) and coaching platform for contact centers, today announced a collaboration with BenchmarkPortal that will make BenchmarkPortal’s Call ...

One of the biggest risks in learning ecosystems is scatter — consuming interesting but irrelevant content, or spending too much time researching for the right materials.

Lighter days are coming, and with the latest edition of our digital wrap, you can stay informed, inspired and ready for action. In this issue, Conny Brandt shows how to deter, detect, and delay, ...

Once you have the overarching curriculum, use the ChatGPT agent mode to source the most appropriate learning resources. The cool thing about your curriculum is that there are no rules. Learn in ...

Udemy’s fair value estimate now sits at US$8.51 per share, effectively unchanged, with only a very small tweak to the ...

A witty personal essay on brainrot detox, self-help apps, philosophy, procrastination, and finding sanity in a doomscrolling ...

Higher education is standing on shifting ground. Around the world, universities and colleges are being reshaped by forces ...

Anton Visser, COO of SA Business School, examines the forces reshaping learning and development in South Africa, and the effect they will have on skills development strategies and talent pipelines in ...