In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

You know that feeling when you finish a book and just have to discuss it with someone? That's a great book club book. Here ...

Most people think of Walmart as the place you grab milk, socks, and maybe a cheap phone charger. You go in for “just a… The post 20 freebies you can get from Walmart appeared first on ...

METR’s benchmark has become a bellwether of AI capability growth, but its design isn’t up to the task, argues Nathan Witkin ...

It starts with one drawer, one shelf, one box in the garage. Then it turns into a whole system of saving things for the ...

Profit and loss look clean. A number. Green or red. Simple. Comforting. It feels like the truth. It isn’t. P&L is a lagging ...

Dr. Shweta shows multiple colonies that have grown on the culture plate, revealing the presence of fungi and bacteria picked ...

Most people train their core with good intentions but poor results. Endless crunches, rushed planks, and random workouts ...

Housing is WoW as a cozy game, like Animal Crossing, or maybe as a gently structured version of Minecraft ’s Creative Mode.

ESPN analysts Zach Kram and Kevin Pelton break down the league's biggest storylines from leading challengers to surprise ...

New brain imaging research shows grip strength is linked to activity deep in the aging brain, offering clues to early ...