Follow live updates after the fatal shooting of Alex Pretti, a 37-year-old nurse, by a federal agent in Minneapolis on ...

CARSON, Calif. (KABC) -- Friends, relatives and civil rights advocates gathered at a candlelight vigil on Saturday night to remember a man killed by an off-duty Immigration and Customs Enforcement ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

Shams Charania of ESPN reports that Memphis is inking ex-two-way Lakers center Christian Koloko to a 10-day contract through the Grizzlies' hardship exception. The Memphis Grizzlies are signing former ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

European law enforcement authorities dismantled a fraud network operating call centers in Ukraine that scammed victims across Europe out of more than 10 million euros. Authorities from the Czech ...

PORTLAND, Maine — Charter Communications has announced that it is eliminating 176 positions at its Portland call center as part of a transition to other U.S.-based customer service centers, a company ...

Data protection platform AvePoint has unveiled a command center to help organizations monitor artificial intelligence agents, addressing security risks and rising expenses as organizations deploy more ...

YOUNGSTOWN, Ohio (WKBN) – A local broker has a warning for realty agents in the area after an agent was targeted by a realty scam. Kathy Miller, of Brighton Realty and Management, said she has worked ...

After years of on-and-off development and slow progress, Netflix finally confirmed today that a Call My Agent! movie is officially in the works, with most of the original cast for the French series ...