A video from Adriana Goblirsch, a Minnesota mom to two young boys, paints a clear picture of what mothering through tyranny ...

Automated online actors are no longer confined to simple scripts or predictable behaviors. Advances in artificial intelligence (AI) have transformed social bots into increasingly autonomous agents ...

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

Pull requests help you collaborate on code with other people. As pull requests are created, they’ll appear here in a searchable and filterable list. To get started, you should create a pull request.

After years of on-and-off development and slow progress, Netflix finally confirmed today that a Call My Agent! movie is officially in the works, with most of the original cast for the French series ...

There have never been more basketball stars from France. Two best friends saw it coming decades ago and are reaping the benefits. By Tania Ganguli Last spring, in his quest to become one of the ...

Today’s contact center agents have a much more profound impact on customer satisfaction and retention, and brand reputation. That’s largely due to the fact that customers have a much lower tolerance ...

Microsoft Corp. is leaning more into enterprise artificial intelligence agentic workflow support with a new command center for AI agents: Agent 365. Announced today during Microsoft Ignite 2025 in San ...

Nearly a dozen alleged gang members were arrested after authorities raided a Miami short-term rental home they were using as a phony bank call center to try to rip off victims, officials said.