A Democratic member of the House on Monday challenged in federal court the administration’s effort to rename the Kennedy Center after President Donald Trump. Rep. Joyce Beatty, D-Ohio, filed the ...

Researchers at Washington University in St. Louis are investigating the conversations that happen between grandparents and grandchildren in the St. Louis area. The work builds off of the St. Louis ...

Despite the topic not appearing on the agenda, South Strabane residents turned out in big numbers Tuesday to voice concerns about a potential AI data center in the township. The public comment portion ...

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

Please join the Center for American Progress to hear Sen. Raphael Warnock (D-GA) speak as part of CAP's “What’s Next: Conversations on the Path Forward” series. What’s Next: Conversations on the Path ...

Financial advisors who engage with clients about their values and offer credible impact strategies can deepen their relationships and prepare for the Great Wealth Transfer. Advisors “are the front ...

Over 20 years as a healthcare professional, both on the frontlines as an EMT and in just about every role in between, I have developed a soft spot for medical call centers. I know what you’re thinking ...

Plans for a new community center in York, Maine, will not be on the May ballot as the committee needs more time. The estimated cost for the proposed center ranges from $13 million to over $42 million, ...

Jacob Stewart’s column, “Data centers are too big for local officials to regulate,” highlights a key factor in the data center conversation: the responsibility of local officials to represent their ...

Today’s contact center agents have a much more profound impact on customer satisfaction and retention, and brand reputation. That’s largely due to the fact that customers have a much lower tolerance ...

Groups representing environmental advocates and some of Michigan's largest businesses have asked the MPSC to fully vet a request from DTE Energy to power a data center project. DTE says its plan to ...