From a hoax school shooting to Boston Marathon planning, real-world incidents show how relationships and pre-event coordination determine outcomes ...

Community Roots Housing (Community Roots) with White Center Community Development Association (WCCDA) today announced the official opening of Canopy Apartments and the White Center HUB, a ...

Father Morse (an inebriated doubting priest well played by Tim Suddeth but often forced to hide under the bedclothes) is one ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

Scammers think they’re untouchable. But when we discovered their call center, we went in to expose them face-to-face. Venezuelan VP demands US free Maduro and vows to defend nation Wisconsin judge ...

My parents are in their 80s, and every time I visit them, I’m reminded of something profound: health is their top priority, and nothing compares. As we age, our values often shift, and for many senior ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and how it will help operators. Donald ...

Tampa General Hospital (TGH) entered into a partnership with Hyro to introduce voice AI agents across its patient access and call center operations, integrating the technology with its existing Epic ...

Today’s contact center agents have a much more profound impact on customer satisfaction and retention, and brand reputation. That’s largely due to the fact that customers have a much lower tolerance ...

WASHINGTON — U.S. Immigration and Customs Enforcement aims to open a call center that would have a dedicated unit to track down unaccompanied migrant children with the help of state and local police, ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...