A Dominican national was extradited to Massachusetts to face charges in connection with laundering proceeds from a call ...

Q4 2025 Earnings Call March 18, 2026 6:00 PM EDTCompany ParticipantsSamuel Cochrane - CEO & Interim CFOConference ...

Q4 2025 Earnings Call March 12, 2026 5:00 PM EDTCompany ParticipantsBradley Korch - Senior VP of Finance & Head of ...

The Federal Communications Commission announced last week that it wants to crack down on call centers. No one likes dealing with customer service over the phone, but don’t be surprised if this ...

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...

The head of the Federal Communications Commission is taking aim at foreign-based call centers with a proposed English proficiency requirement for overseas employees and limits on the volume of calls ...

ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...

Humana is launching an artificial intelligence tool that aims to help its call center workers answer beneficiaries’ questions about their coverage, the insurer said Tuesday. Agent Assist, developed in ...

When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they knew she was hardly alone. A year-long, expanding investigation — the ...

Nice work for image quality assesment! I've created a simple example script that uses UniPercept as a reward model to score images on dimensions like aesthetics, quality, or texture richness. And It ...

Ever wanted to know what a doctor really thinks about the latest TikTok trends, like mouth taping, ice baths, or those mysterious “longevity cocktails”? Or maybe you’ve wondered how artificial ...