Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

DALLAS — A call center in North Texas is closing, impacting more than 100 employees, according to filings with the Texas Workforce Commission. Telvista Inc. is closing a facility it operates at 8585 N ...

US President Donald Trump had a "positive" call with Russian counterpart Vladimir Putin on Monday, the White House said, a day after Trump met Ukrainian leader Volodymyr Zelensky in Florida. The ...

European law enforcement authorities dismantled a fraud network operating call centers in Ukraine that scammed victims across Europe out of more than 10 million euros. Authorities from the Czech ...

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

PORTLAND, Maine — Charter Communications has announced that it is eliminating 176 positions at its Portland call center as part of a transition to other U.S.-based customer service centers, a company ...

As energy demand for data centers soars, environmental groups are calling for a moratorium on the approval and construction of new facilities. More than 230 organizations, including Food & Water Watch ...

Tampa General Hospital (TGH) entered into a partnership with Hyro to introduce voice AI agents across its patient access and call center operations, integrating the technology with its existing Epic ...

Japan’s call center industry faces mounting labor shortages and rising operational costs—pressures that threaten service continuity and profitability across the country’s labor-constrained service ...

Key benefits included timeliness of care, personal time savings, efficient service organization, and positive interactions with nurses and providers. Veterans appreciated the convenience of resolving ...

MCLEAN, Va.--(BUSINESS WIRE)--The American Academy of Child and Adolescent Psychiatry (AACAP) has published a new policy statement recommending health insurers and physicians include a broader range ...