Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

I’m really a truth teller, kind of like the Greek chorus, who’s passing through from time to time saying, ‘This is fucked up.

Scammers think they’re untouchable. But when we discovered their call center, we went in to expose them face-to-face. Venezuelan VP demands US free Maduro and vows to defend nation Wisconsin judge ...

Georgian prosecutors say the former head of the State Security Service took bribes to shield scam call centers that targeted victims worldwide, as authorities move against a once-powerful figure in a ...

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

Stay informed. Sign up for Sahan Sunday, our weekly newsletter with Minnesota news you need to know. More Twin Cities area metro counties are embedding social workers into 911 call centers to field ...

Today’s contact center agents have a much more profound impact on customer satisfaction and retention, and brand reputation. That’s largely due to the fact that customers have a much lower tolerance ...

WASHINGTON — U.S. Immigration and Customs Enforcement aims to open a call center that would have a dedicated unit to track down unaccompanied migrant children with the help of state and local police, ...