As customer service teams strive to deliver faster, more personalized support, the need for tailored productivity enhancements has never been greater. With the introduction of custom productivity ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems up to speed with the evolving expectations of modern customers, the needs ...

Contact centers are increasingly adopting AI agents as part of their journey to become autonomous. During this time of rapid transformation, the need for a robust system to monitor agent activity is ...

Microsoft Solutions Partner Unify Dots to host Copilot-Powered AI webinars in Microsoft Dynamics 365 Hosted by Unify Dots, these educational webinars showcase demos and updates in Dynamics 365 Finance ...

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...