DIfferentiation beyond AI is essential when companies have access to the same platforms. Leveraging employees in the customer ...

Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

German startup Parloa raises $350 million at a $3 billion valuation to build and manage fleets of A.I. agents for enterprise customer service.

As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

Remote work is no longer a niche perk, and a detailed study on hybrid work found that some employees will trade up to 25% of ...

A number of travel companies want you to pay extra to bypass the bot and talk to a human. The Travel Troubleshooter opines on ...

Adswerve, a leading data, media and tech consultancy, today announced it helped a trusted wealth and savings platform, Betterment, increase conversions of new, high-value customers by 66% while ...

Intentionally designed experiences, not features or price, are the real drivers of retention, trust and long-term revenue.

Security and compliance remain integral to adoption. Sztern notes that NLPearl applies end-to-end encryption and maintains infrastructure designed to meet stringent data protection and access control ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

From Listening to Acting Halper’s approach is pragmatic. Rather than positioning voice automation as a novelty, the company ...