Trust is built through genuine human connection, so AI should support human service — not replace it.

Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Concerns have arisen among customers regarding the relationship between CVS Pharmacy and Express Scripts. Some customers expressed concerns that CVS was no longer an in-network provider. However, CVS ...

Adswerve, a leading data, media and tech consultancy, today announced it helped a trusted wealth and savings platform, Betterment, increase conversions of new, high-value customers by 66% while ...

As global markets expand and digital conversations accelerate, businesses face growing pressure to communicate seamlessly across languages and cultures. TranGPT, a cutting-edge AI-powered ...

GOCare's platform is designed specifically for broadband service providers and integrates seamlessly with core operational ...

Intentionally designed experiences, not features or price, are the real drivers of retention, trust and long-term revenue.

The Holy Cow Burger at Shellie’s is a testament to the beauty of simple food done extraordinarily well. It starts with a ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

The Blind Spot Hiding in Plain Sight  Ignoring women 50+ as a demographic is not a great marketing strategy; if you ask me, it’s an expensive blind spot. And yes, I’m saying ‘expensive’ on ...