From Listening to Acting Halper’s approach is pragmatic. Rather than positioning voice automation as a novelty, the company ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Fortunately, demand flexibility programs such as demand response, electric vehicle charging ...