New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

The Peñasco Valley Telephone Cooperative has selected GOCare and Dialpad as strategic partners to modernize customer ...

GOCare's platform is designed specifically for broadband service providers and integrates seamlessly with core operational ...

Community-focused broadband provider upgrades customer engagement by replacing siloed systems with a unified platform ALPHARETTA, Ga., Jan.

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Microsoft has announced plans to improve the security of Entra ID authentication by blocking unauthorized script injection attacks starting a year from now. The update to its Content Security Policy ...