Nearly 2 in 5 consumers prefer pausing over canceling, “proof that control and choice keep subscribers loyal,” Recurly found.

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Switching from one-time sales of product packages to a subscription model can come with multiple benefits for tech service companies, including ongoing revenue streams and the opportunity to forge ...

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Netflix makes subscription cancellations easy and hassle-free. Sirius XM’s cancellation process is complex and frustrating for many users. Customer service quality can signal game-changing differences ...