When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

CITYWIDE — THE MTA ANNOUNCED Monday it has opened five new Customer Service Centers at subway stations in The Bronx, Manhattan and Brooklyn, and more are on the way. Agents are on hand 24/7 to assist ...

The MTA is expanding its Customer Service Centers (CSCs) for riders throughout the five boroughs. The city agency announced on Monday, July 28, that riders will soon have access to 15 additional ...

A comprehensive Python-based dashboard for managing and analyzing Formstack forms, folders, and data. Built with Flask, this application provides detailed insights into form usage, analytics, and ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

This past school year, a parent reached out to me. In our very first communication, she threatened to go to the school board if I did not locate an assignment that we later discovered her child had ...

A call center is vital to an organization’s relationship with its customers. For many businesses, it serves as the primary touchpoint for customer interactions. As such, optimizing your call center’s ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...