Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around. In 2021, Gartner made a bold prediction: “More than 75% of organizations will ...

Customer loyalty. Every business chases the golden ticket, yet many struggle to measure it effectively. How do you quantify something as seemingly abstract as loyalty? And once you've measured it, ...

It’s that time of year, when we get ready to travel home for turkey, dig through Black Friday sales looking for holiday gifts… and vigorously argue with friends over the best music, movies, and TV ...

In a landmark development for Nigeria’s digital economy, PalmPay, the nation’s leading digital banking platform, in collaboration with Wema Bank, has completed the first live transaction on the ...

In a significant move for Nigeria’s digital economy, PalmPay, in collaboration with Wema Bank, completed the first live transaction on the Nigeria Inter-bank Settlement System (NIBSS) National Payment ...

The Metropolitan Transportation Commission recently released its Pavement Condition Index, with street scores ranging from 0 to 100 (brand new). As reported by the San Francisco Chronicle, Larkspur ...

In a landmark development for Nigeria’s digital economy, PalmPay, the nation’s leading digital banking platform, in collaboration with Wema Bank, has completed the first live transaction on the ...

The Nigeria Inter-Bank Settlement System Plc (NIBSS) has stated that it has completed the first live transaction on the national payment stack (NPS). The NPS is expected to replace the current NIBSS ...

The National Payment Stack (NPS) has executed its first payment between a commercial bank and financial technology company (Fintech), the Nigeria Inter-Bank Settlement System (NIBSS) has said. The ...