Remote work is no longer a niche perk, and a detailed study on hybrid work found that some employees will trade up to 25% of ...

The bank's AI-based virtual assistant, which began development 10 years ago, is now used by 42 million customers and more than 200,000 employees. It does everything from sending wire transfers to ...

The US Citizenship and Immigration Services (USCIS) has announced an increase in premium processing fees for several immigration benefits, including the widely used H-1B visa. The revised fees will ...

We may receive a commission on purchases made from links. Chronic back pain is the eternal nemesis of desk workers everywhere, whether you work in an office or remotely at home. Given how common desk ...

South Korea and the United States on Friday officially launched a visa support desk at the U.S. Embassy in Seoul to help Korean companies investing in America with smoother entry procedures, the ...

A six-step framework for building a production-ready AI agent that handles those repetitive tasks you don’t want your IT team spending their days on. Help desks need help. But many of the agents ...

On the Ground A journalist was physically present to report the article from some or all of the locations it concerns. Subject Specialist The journalist and/or newsroom have/has a deep knowledge of ...

Every single part of an office should work together to make employees feel comfortable, focused, and motivated. This is especially true when it comes to desks. If you're planning an office renovation ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

KOREAN HELP DESK. Republic of Korea Ambassador Lee Sang-Hwa (center), along with PAOCC Executive Director Gilberto DC Cruz (2nd from left), pose with business and police representatives following the ...

AT&T is consolidating 22 internal help-desk centers into six US locations, according to sources. The move comes after a memo from CEO John Stankey and an employee survey revealed falling engagement.

As attackers target help desks and identity systems, traditional security perimeters are proving insufficient against agile, socially-engineered threats. Although British authorities arrested four ...