Novid Parsi is a freelance writer based in St. Louis who covers a wide range of fields, including healthcare and technology. IT service management involves a comprehensive approach to end-to-end IT ...

As enterprise IT evolves, the traditional model of managing IT services is being rewritten. What was once a service-heavy, project-led function is now morphing into a platform-driven, software-led ...

The evolution of IT Service Management (ITSM) has reached an exciting new stage. As businesses face increasing operational complexity, the combination of Agentic AI and Now Assist marks a significant ...

The recently published 2025 IT Service Management (ITSM) Emotional Footprint report from global IT research and advisory firm Info-Tech Research Group highlights the top ITSM solutions that help ...

As organizations and agencies modernize IT operations to improve service quality, security and efficiency, AI-driven IT service management, dubbed ITSM, has emerged as a transformative capability. But ...

UK-based Halo recently patched a potentially serious vulnerability in its IT service management (ITSM) software, attack surface management firm Assetnote reported on Wednesday. According to Assetnote, ...

Jira first launched in 2002 as a simple bug-tracking and project management tool for teams, but over the years, it has evolved into a powerful IT service management (ITSM) platform. Now, Atlassian is ...

Without a modern ITSM platform, state and local agencies may struggle with operational inefficiencies, security and compliance risks, and resource constraints. Public-sector IT leaders face an ...

Antonia Haynes is a Game Rant writer who resides in a small seaside town in England where she has lived her whole life. Beginning her video game writing career in 2014, and having an avid love of ...