It can make a call feel more relevant and more accountable, especially when teams are operating across borders.” She added ...

Moore, who holds an MS, MBA, and Lean Six Sigma Black Belt certification, founded AutomateNexus as an AI automation ...

No. 2 Michigan barely survived a road trip to Penn State on Tuesday to stay undefeated. It didn't get so lucky on Saturday ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

BrokerCalls today announced the expansion of its high-intent Final Expense inbound call and transfer solutions, reinforcing its position as a partner for insurance agents and agencies seeking to ...