In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

Testing random outcomes teaches principles that apply wherever fairness matters. Random outcomes shape more of our world than ...

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A new psychological investigation suggests that emotional abuse in childhood serves as the primary driver for a debilitating ...

Discover how probability distribution methods can help predict stock market returns and improve investment decisions. Learn ...

Smart players pay attention to the stats. The Return to Player (RTP) is essentially the game’s “stat sheet,” indicating the ...

S&P 500 high P/E doesn’t reliably forecast weak returns—learn why popular charts mislead and how rates, trade, and ...

A new study links brain timing to body ownership, showing how alpha waves affect whether sight and touch feel self-related.

Make Gemini work inside your spreadsheets: subscribe to the newsletter for tested prompts, ready-made table and chart ...

We fully decrypted SearchGuard, the anti-bot system protecting Google Search. Here's exactly how Google tells humans and bots apart.

Internally, the Canadiens’ biggest problems in terms of penalties come from hooks, holds, high sticks, slashes, and cross-checks. Among these calls, they’ve drawn just 71 penalties and taken 97, so ...

Honest Gleim FMAA review covering why the FMAA is tougher than expected and how Gleim’s lessons, videos, and practice help you pass.