Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

Over the years, Windows has evolved considerably, transforming from a pure operating system to a feature-rich platform. Microsoft has put a lot of work into refining the underlying code and optimizing ...

All new smartphones encounter issues at launch. Of the many thousands of things that can go wrong with a device, no amount of internal testing will catch them all. On that basis, the release of the ...

Use the following fixes to resolve the Additional authentication needed error on your Xbox console. Power cycle your router and Xbox console Clear alternate MAC ...

Are you experiencing error code 30015-26 or 30015-11 when installing or updating Office software on your Windows computer? In this guide, we will discuss what this ...

While the fix might not be obvious, it should only take a few minutes to get back up and running. One of the most underappreciated Windows features is the operating system's ability to cache network ...

This post is part 2 of a series. Miscommunication is inevitable in human interactions. Biases, filters, assumptions, expectations, and nonverbal information cause distortions in interpersonal ...

The Harvard Undergraduate Association has a problem: its problem solving team is better at creating problems than solving them. In accordance with its constitution, the HUA formed a problem solving ...