The future of customer service is less about the people than it is the sound of a person or the virtual image of an individual. Humans are just so inefficient. But they can be improved, too, through ...

When users first try virtual assistants (like Siri, Google Now, Cortana, M or Alexa), they’re struck by the idea that they’re talking to a computer, rather than a person. That much sounds obvious. In ...

Hiring a virtual assistant can take the "work smarter, not harder" philosophy to the next level. Virtual assistants (VAs) have been helpful to entrepreneurs and small-business owners for decades.

When hiring a virtual assistant from another country, consider their cultural knowledge as well. Do they have a good understanding of your culture and business practices? Do they understand the ...

Ugh, the Gregorian calendar is so boring. That’s why we’re disrupting monthly series with a lunar cycle-based series about the best patents of the last synodic month, picked by the PatentYogi team.

Amazon sellers in the USA are burning out. Time is slipping. Orders are piling up. Product listings remain unoptimized. Customer messages sit unanswered. Sound familiar? You are not alone. Over 60% of ...