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Train Your Staff to Know the Difference Between Hospitality and Service As a restaurant owner, when building training and systems for hospitality, remember one crucial point Your staff must clearly understand the difference between hospitality and service Because you’d be surprised how often those lines get blurred Service is black and white It’s transactional It’s steps, tasks, timing, accuracy Hospitality is color It’s emotional It’s connection, presence, warmth, and care Service is what you d

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A dog having an accident in a store doesn’t automatically mean the dog is fake. Service dogs have accidents! Things happen. A business is allowed to ask the handler to remove the dog after an accident but must allow the handler to return without the dog. If the handler comes back the next day with the dog they can’t deny the dog access based off of yesterday’s mistake. The second video shows an out of control little dog. This clip belongs to eagle_k9servicedog. This is a great example of a dog t